Health services
Health services
This site is for B.C. health service providers — our dedicated recovery partners who treat and support customers injured in automobile crashes.
Health Care Provider PIN Reset – October 1st
All Health Care Provider PINs reset every six months (April 1st and October 1st). If you’ve logged into the Health Care Provider Portal (HCPP) in the last six months, a new PIN will be emailed to your PIN management email address. Ad hoc resets don’t affect scheduled resets (e.g. if you requested a PIN reset on September 27th, you will still get a new PIN on October 1st).
To access the HCPP, use your vendor number and six-digit PIN. HCPP can be accessed through the Invoicing and Reporting page, and HCIU contact information can be found on the Contact Us page.
Better care, simpler processes: what's changing
Effective September 27, 2026, updates will be made to the chiropractic and physiotherapy program guides. As part of these changes, Non-standard Physiotherapy will be renamed Extended and Specialized Treatment, the CL752 process will be integrated into HCPIR/HCPP and linked to the treatment plan, and a new Hand Therapy Program Guide and Business Partner page section will be introduced. See an overview of the upcoming program guide changes and the FAQs of the changes. Watch this short video to learn more.
Note: The new CL752 process will be integrated into HCPIR/HCPP and linked to the treatment plan on September 26, 2026. However, the updated billing and submission requirements do not take effect until September 27, 2026.
Latest news
August 2026: Newsletter
June 2026: Newsletter
March 2026: Newsletter
November 2025: Newsletter