Collision repair program

Through our Collision Repair Program, we're committed to working cooperatively with collision repair facilities to benefit our mutual customers. The program:

• Accredits collision repair facilities that achieve and maintain the highest standards for customer service and quality repairs.

• Ensures that customers receive efficient, cost-effective repairs that meet the highest industry standards for safe, proper repairs.

• Creates efficiencies by removing obstacles and improving workflow

• Recognizes Participants that perform at a high level.

• Provides Participants with access to business systems and software to estimate repairs to ICBC customer vehicles.

• Recognizes the investments that Participants make in training, equipment, productivity and customer service.

To find out more about the program you can review the collision rep​air program guide​.

Program Change Alert

Please see the Change Alert section of the Material Damage Claims Procedures site​ for program updates.

Logo removal deadline

All ICBC logos displayed in a Repair Network facility must be the current version by April 1, 2026. Outdated logos are not permitted to be displayed beyond this date.

Please review our signage removal brochure for details.

Making support requests

To better assist repair facilities, support requests are consolidated into a single form. Now you can submit all your requests for collision repair estimates, towing requests, technical issues and more, all in one place. This not only lets us process your requests more quickly, but also makes submitting requests easier and simpler for you. Make a support request here​​.

Collision Repair systems and requirements

Access to these systems is restricted to Collision Repair Program facilities and their authorized employees. You require a username and password to access these systems.

In addition, please ensure that you have the necessary Technology requirements to use the Collision Repair Program systems.

If you do not have an ICBC facility number, please contact the Supplier Program & Administration team at [email protected].​

Hours of operation (PST)

Questions?

Current participants who have questions related to their participation should reach out to Account Services.

Please refer to contacts for other enquiries such as technical issues or how to apply to the program.

News​

• Collision Repair town halls - February 2026

• Introducing the new Material Damage direct billing terms - January 2026

• Compliance reminders on training audit and logo removal - January 2026

• Updates to the Mitchell compliance rules and Hit and Run pilot project - January 2026

• Temporary system outages/upgrades complete - November 2025

• Signage removal brochure and reminder - October 2025

• ICBC BCAR Liaison Committee - October 2025

• Collision Repair Program Guide updates for 2025-26

​​See all news