Contact Health Services

​​Health Care Inquiry Unit (HCIU)

The HCIU is here to assist you with questions relating to the following:

• How to submit assessments and reporting

• How to submit billing and invoicing

• Claim information

• HCPIR application support

• Health Care Provider Portal support

• PIN provisioning

• Treatment plan status and document confirmation

• Remaining approved-treatment count

If you are a Health Care Provider and have reviewed this site and its resources, and still have questions or feedback, please reach out to us directly. For inquiries across multiple claims, please complete rows A–H of the multiple treatment plan inquiry sheet​ (.xls) and return the completed document in excel format to [email protected]. Health care providers can also call the HCIU at one of the numbers below.

HCIU phone lines closed June 19

The Health Care Inquiry Unit (HCIU) phone lines will be closed on Thursday, June 19. You can continue to contact us by emailing your enquiries to [email protected]. Representatives will be available to take your calls again on Friday, June 20 at 8:30am.

• HCIU Hours: Monday–Friday, 8:30 a.m.–4 p.m. PT

• Lower Mainland: 604-587-7150

• Toll-free: 1-888-717-7150

​Claims Vendor Inquiry Unit (CVIU)

The CVIU assists you with financially-related vendor issues and inquiries including the following:

• Payment status

• Specific payment information (for example, assistance with identifying payments received)

• Payment Statements

• Health Care Provider Invoicing and Reporting (HCPIR) submission errors

• Financial document receipt verification

• Vendor debt collection due to system errors or erroneous payments received

• Vendor reimbursements payable to ICBC

Vendor inquiries can be​ submitted by email to [email protected]​. Response time is within four business days. For inquiries of multiple invoices, please complete rows A-H of the multiple invoice inquiry sheet (.xls) and return the completed document in excel format for review.

Supplier Program and​ Administration (SPA) — Health

​SPA is here to assist you with questions relating to the following: 

• ​Applying for a direct billing vendor number, adding a practitioner or reconciling an existing vendor account 

• Updating your vendor account (address, phone, email, GST changes or to remove a practitioner) 

• Changing your direct deposit banking information 

• Clarification on vendor number application requirements 

Inquiries can be submitted by email to [email protected]. 

Note: Applications through this unit are not available to physicians or nurse practitioners. ​

Patient inquiries to ICBC

Please direct​ patients to our customer contact page​ for information on how to reach us. ​

Reporting fraud tips

Fraud is an issue we take very seriously. Do you believe someone is misinforming ICBC about a claim or anything else? Please call us on our confidential tips line or use our online form​ to report a fraud tip. All tips are anonymous.

• Lower Mainland: 604-661-6844

• B.C., Canada and the U.S. (toll-free): 1-800-661-6844​